Privacy Policy

LAST UPDATED August 2026

DOTTA is a trading name operated by Alice Kenyon, a sole trader based in the UK. I am responsible for how your personal information is collected and used.

This Privacy Policy explains how I handle personal information when you visit the DOTTA website, contact me, enquire about or purchase my services, or otherwise interact with my business.

If you have any questions about how I use your information, please contact me at hello@dottafloraldesign.com

1. Information I collect

Depending on how you interact with DOTTA, I may collect:

  • your name and email address;

  • your phone number;

  • wedding or event details, including dates, venues and requirements;

  • details of enquiries, bookings, orders and correspondence;

  • billing and payment information; and

  • any other information you choose to provide.

I may receive this information through my website, email, Instagram, phone or other direct communications.

When you visit my website, certain information is also collected automatically through cookies and similar technologies, including information about your device, browser, IP address, pages visited and how you interact with the website.

2. How I use your information

I use your information to:

  • respond to enquiries and provide quotations;

  • communicate with you about your enquiry, booking or order;

  • provide and administer my services;

  • process payments and issue invoices;

  • manage my business and maintain appropriate records;

  • comply with legal, accounting and tax obligations;

  • improve my website and services; and

  • where you have opted in, send marketing communications about DOTTA, including services, workshops, events and updates.

I only use your personal information where I have a lawful basis to do so. Depending on the circumstances, this will generally be because it is necessary to respond to your enquiry or fulfil a contract, to comply with a legal obligation, because I have a legitimate business interest in doing so, or because you have given your consent.

You can withdraw your consent to marketing at any time by unsubscribing or contacting me.

3. cookies + analytics

My website uses cookies and similar technologies.

Some cookies are essential for the website to function, provide security and remember necessary preferences. These may be used without consent where permitted by law.

I also use Squarespace Analytics and Google Analytics to understand how visitors use my website and to help me improve it. These are non-essential analytics technologies and will only be used where you have given the required consent.

When you first visit my website, my cookie banner gives you the option to accept or decline non-essential cookies. You can also manage or withdraw your cookie preferences through the cookie settings on the website.

I may update the technologies used on my website from time to time and will update this Privacy Policy where appropriate.

4. Who I share your information with

I do not sell or rent your personal information.

I may share information where necessary to operate my business or provide services to you. This may include:

  • Squarespace, which provides my website and related services;

  • Stripe and Squarespace Payments, where payments are processed;

  • Google, including Google Analytics;

  • professional advisers or service providers where reasonably necessary; and

  • HM Revenue & Customs or other authorities where I am legally required to do so.

I only share information that is reasonably necessary for the relevant purpose.

Some of these providers may process information outside the UK. Where this happens, I will ensure that appropriate safeguards are in place as required by UK data protection law.

5. How long I keep your information

I only keep personal information for as long as reasonably necessary.

Information relating to enquiries will generally be kept for a reasonable period after the enquiry has ended. Client, booking and order information will be retained for as long as necessary to provide the service and manage the relationship, and for an appropriate period afterwards.

Financial and tax records will be retained for the periods required by law.

I may retain information for longer where necessary to deal with legal claims or comply with a legal obligation.

6. keeping your information secure

I take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

7. YOur rights

Under UK data protection law, you may have the right to:

  • access the personal information I hold about you;

  • ask me to correct inaccurate information;

  • ask me to delete your information;

  • ask me to restrict or object to certain uses of your information;

  • request a copy of your information in certain circumstances; and

  • withdraw consent where I rely on consent to process your information.

These rights are subject to certain conditions and exceptions under data protection law.

To exercise your rights, please contact hello@dottafloraldesign.com.

8. Complaints

If you have concerns about how I have handled your personal information, please contact me first so that I can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

9. Changes to this policy

I may update this Privacy Policy from time to time to reflect changes to my business, the way I process personal information, or changes in the law.

The latest version will always be available on this page.

10. Contact

DOTTA
Trading name of Alice Kenyon
Email: hello@dottafloraldesign.com